Terms & conditions

These terms apply to every order placed on gowiseconnect.com. By placing an order you accept them. We may update them from time to time; the version published when you order is the one that applies.

All prices are shown in euro (EUR) and include applicable taxes unless stated otherwise at checkout. Product images are illustrative. We try to keep stock and pricing accurate, and if an error affects your order we will contact you and offer a correction or a full refund.

An order is a request to buy. A contract is formed only when we confirm your order and payment is received or approved. We may decline an order — for example where stock is unavailable, the delivery address cannot be served, or payment cannot be verified.

We accept pay by link, manual bank transfer, card payment, CASHlib and CashtoCode. Orders paid by bank transfer or voucher are dispatched only after funds are confirmed. Payment links expire; if yours expires you can request a new one from your account or by contacting us.

Bookable products are reserved with a deposit of 20–30% of the product price. The balance is due before dispatch on the stated arrival date. Arrival dates are estimates; if an item is delayed significantly or cancelled, you may request a full refund of your deposit.

We dispatch same-day for orders placed before 3pm on working days, with tracked next-day delivery across Ireland. Shipping is free on orders over €150. Delivery estimates are not guarantees and can be affected by courier delays.

You may return most items within 30 days of delivery in their original condition and packaging for a refund. Return postage is at your cost unless the item is faulty or incorrectly supplied. Your statutory consumer rights are not affected.

All products carry a 1-year warranty against manufacturing defects from the delivery date. The warranty does not cover accidental damage, liquid damage, misuse, or normal wear such as battery ageing.

You are responsible for keeping your account details and password secure. We may suspend or disable an account where we reasonably suspect misuse or fraudulent activity.

Nothing in these terms limits liability that cannot be limited by law. Otherwise our liability for any order is limited to the amount you paid for that order.

These terms are governed by the laws of Ireland. Questions? Email sales@gowiseconnect.com or call +353 1 574 8290.